Hyatt Place Fort Lauderdale Cruise Port & Convention Center

Omar was very helpful in room assignment for each of the 5 rooms we had prior to our cruise. We had 4 rooms following our cruise that i had mistakenly booked handicapped accessible. He was able to reassign us and in a very short time. He was exceptionally kind and cheerful throughout. Also the Housekeeping Supervisorwent over and above her responsibilities to return to our room to check for some items of clothing I thought I thought I had left. She was very busy at the time but didn't grumble, just had me hold the line, and she went to check herself. So professional and yet so kind. We had great breakfasts and the wait staff were also pleasant and attentive. We enjoyed our stay and will very likely return again to this hotel just because of the way we were treated by the staff.

I was very pleased with the breakfast provided. My husband has milk allergies and I was extremely happy to see soy and almond milk provided for their guests, without having to request it.

Good location. Very close to cruise port and many shops and restaurants nearby.

Early check-in by friendly and helpful staff greatly appreciated. Also helpful at other times. Room was spacious, clean, and well maintained. Comfortable bed and pillows, shower towels, O.K. Coffee making facilities with sink, but no wipes to clean up. Refrigerator but noisy motor. Close to nearby shopping Centre and short walk to nearby restaurants. Suitable for 1-2-night stays. Paid airport shuttle.

From the time I walked in the door till I checked out. Every staff member I interacted with was awesome, from helping me get a room to accommodate me. Then ordering food over the phone and picking it up customer service top tier (so helpful). Check out, the best for last. Well let's just say I know what I'll be binge watching once I make it home. I wish I got their names. Excellent Excellent Excellent is the service they provided. To the manager or supervisor, happy employees show excellent leadership.